TSS will:

• Clean up your IT tickets
• Support your team on all technology implementation
• Deliver to you an efficient and easy IT management experience

Get guaranteed SLAs

Every support engagement is measured for results and performance.

Our SLA achievements for tech support recommendations prove that we provide the best Tri State IT support.

But it’s not just about reaching an SLA target. As the Tri State’s leading tech support company, we strive for “Green Smiley – Happy Clients.”

Approximately 98.5% of our service requests result in happy clients.

Your IT support questions will be answered by our managed helpdesk team. We strive to resolve your IT issues quickly with assistance from our highly knowledgeable desktop support technicians.

Our Tri State-based team reduces your computer issues by delivering proactive remote helpdesk support, including patching and updating.

TSS’ remote helpdesk services and field support services give your employees access to technical talent dedicated to returning your employees to productivity as quickly as possible. If we can’t resolve your issue remotly, we will dispatch a technician.

Our on-demand field services, help desk ticketing and help desk technicians aim to provide quick resolutions.

From the moment we receive your job alert to the resolution of the issue, our help desk support services work with you every step of the way.

TSS’ IT helpdesk support services have a proven history of addressing IT problems in a reliable, timely fashion.

Backed by more than 25years of experience, our IT help desk services have years of learning and solving issues experienced by large corporations and small businesses, including:

• Desktop support
• Application support
• End-user support
• Cloud infrastructure
• API integrations

• 25+ years experience providing reliable outsourced IT help desk services in Tri State.
• Guaranteed SLAs
• Tested business continuity solutions
• Clear processes and documentation through our help desk ticketing call centers
• Full incident tracking and accountability from our helpdesk service in Tri State
• Assistance available through our call centers, onsite visits or remote access

We don’t stop at “support.” Through our managed helpdesk services, we educate users about the benefits of standards, process, and documentation.

We coach your team to close risk and exposure gaps, helping all users develop a plan for defense in the event of a potential software issue or cyber security breach.

Our helpdesk support is always available to provide the best possible solutions for your issues. We’re here for you whenever you need us.

We don’t stop at “support.” Through our managed helpdesk services, we educate users about the benefits of standards, process, and documentation.

We coach your team to close risk and exposure gaps, helping all users develop a plan for defense in the event of a potential software issue or cyber security breach.

Our helpdesk support is always available to provide the best possible solutions for your issues. We’re here for you whenever you need us.

We don’t stop at “support.” Through our managed helpdesk services, we educate users about the benefits of standards, process, and documentation.

We coach your team to close risk and exposure gaps, helping all users develop a plan for defense in the event of a potential software issue or cyber security breach.

Our helpdesk support in the Tri State is always available to provide the best possible solutions for your issues. We’re here for you whenever you need us.